FAQ

Getting started at MetaWin Casino is straightforward and quick. Head to our registration page and provide basic details like your email, username, and a secure password. We support crypto currencies such as Bitcoin, Ethereum, Litecoin, Tether, and USD, so you can link your wallet right away. Once registered, you'll verify your email to activate your account—no lengthy waits involved. For added security, we recommend enabling two-factor authentication during setup. If you run into any hiccups, our support team is just an email away.

MetaWin Casino offers a range of bonuses to enhance your sessions. Our welcome offer includes a 50% WinBack on initial plays, but don't miss ongoing perks like the 5% Daily Winback, which refunds 5% of your daily losses automatically with no wagering requirements. We also have Weekly Free Spins—20 spins credited every Friday for eligible players who've wagered between $50 and $1,000 in the prior week, usable on selected slots with just 1x wagering on winnings. Check out tournaments like the $500K Race for a shot at big prizes through regular play. All bonuses are non-sticky, meaning your real money plays first, and winnings become withdrawable after meeting any requirements.

Looking for no-risk fun? Our BOOST No Deposit Bonus taps into an $80,000 pool, claimable once per month via our Telegram channel with manual opt-in. It requires just 1x wagering and no deposit upfront. We also run promotions like the Referral Bonus, earning you up to $100 per friend who wagers over $3,333—again, no deposit needed from you. Keep an eye on our promotions page for codes tied to events like Wild Wednesday, where high rollers chase a $7,500 prize pool. These offers let you test games without dipping into your wallet, but remember, they're subject to terms like expiration within 48 hours for spins.

Funding your account at MetaWin Casino is hassle-free with options like Apple Pay, Google Pay, Visa, MasterCard, and cryptos including Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), and Litecoin (LTC). Deposits are instant and fee-free, starting from low minimums to suit all budgets. For withdrawals, process times vary—crypto payouts are often within hours, while card methods might take 1-3 business days. We cap daily withdrawals at levels that don't require KYC for amounts up to $10,000, ensuring quick access to your winnings. Always use the same method for deposits and withdrawals for smoother transactions.

Wagering requirements at MetaWin Casino keep things fair and straightforward. Most bonuses, like our free spins or tournament prizes, come with a low 1x wagering on winnings—meaning you play through the amount once before cashing out. Slots contribute 100% toward these requirements, while live games and Plinko count at 25%. For example, if you win $100 from Weekly Free Spins, you'd wager $100 total to unlock it. There are no hidden caps on max cashouts for bonuses, but note that playing with bonus funds doesn't count toward leaderboard progress in races. This setup lets you focus on enjoyment without complicated math.

MetaWin Casino is fully optimized for mobile play, so you can access our full library on iOS or Android devices without needing an app. Just log in via your browser for instant access to slots, live dealers, and more—everything scales perfectly for smaller screens. Whether you're on a commute or relaxing at home, features like deposits, bonuses, and support work flawlessly. We recommend a stable Wi-Fi connection for live games from providers like Evolution Gaming to avoid lags. Mobile users get the same bonuses and security as desktop players, making it easy to spin on the go.

Our game selection at MetaWin Casino features hundreds of titles from leading providers like Pragmatic Play, NetEnt, Big Time Gaming, and Hacksaw Gaming. Dive into popular slots, blackjack, roulette, poker, craps, and live dealer options powered by Evolution Gaming. Crypto-friendly games from BGaming and NoLimit City add variety, with themes ranging from classics to modern hits. All are available 24/7, and you can filter by provider or type for quick finds. High RTP options and provably fair mechanics ensure every session is engaging and trustworthy.

MetaWin Casino operates under strict regulations to provide a safe environment for US players. We're licensed in jurisdictions that emphasize fair play and player protection, ensuring all games use certified RNGs for random outcomes. This setup complies with industry standards, focusing on secure crypto transactions and responsible operations. While we don't hold a specific US state license, our international credentials support seamless access where online gambling is permitted. Rest easy knowing audits from third parties back our commitment to integrity.

KYC at MetaWin Casino is simple and only required for larger withdrawals over $10,000 to prevent fraud. You'll submit docs like ID, proof of address, and payment verification via a secure upload portal—typically processed within 24-48 hours. Smaller payouts skip this step for faster access. We use encrypted systems to protect your info, and once verified, future withdrawals are even quicker. If you're using crypto, the process is often lighter, focusing on wallet confirmation.

Running into a glitch? First, clear your browser cache or try a different device—many issues stem from temporary connectivity. For game loading problems, ensure your software is updated and check our status page for any outages. If bonuses aren't crediting, verify eligibility in your account dashboard. Persistent problems? Reach out to support@metawin.com with details like your device and error messages. We aim for resolutions within hours, keeping downtime minimal so you can return to the action swiftly.

At MetaWin Casino, we empower you with tools for balanced play. Set deposit limits, session timers, or self-exclusion periods directly in your account settings to manage your habits. We provide reality checks that pop up during sessions and links to resources like national helplines for gambling support. If you notice patterns like chasing losses, take a break—our team can guide you. Remember, gambling should be fun, not a necessity, and we're here to help maintain that perspective.

Security is paramount at MetaWin Casino. We use advanced encryption to protect your personal and financial data, similar to banking standards, ensuring safe transactions with methods like ETH or BTC. Firewalls and regular security audits prevent unauthorized access, while our privacy policy details how we handle info—never sharing it without consent. For added protection, we monitor for suspicious activity and require strong passwords. Play confidently knowing your details are secure, letting you focus on the games.